Pragmatic Management Services

Making IT Happen

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Delivering complex business change programmes to budget and timescale.

This Business Services organisation is a member of the FTSE 100 with sales revenue of ca. £500 million p.a. and ca 500 employees at the time of the change programme. A set of inflexible mainframe systems had been in place for over ten years and the organisation required the implementation of more flexible, modern systems to improve business processes and reduce operational cost. This was achieved by:

  • Utilising a mixture of bespoke and proprietary systems to provide optimum functionality
  • Encouraging business process changes to achieve operating efficiency
  • Outsourcing applications development and infrastructure management  to reduce the overall programme cost
  • Negotiating contracts for the supply of development services
  • Phasing the implementation of change to deliver benefits as early in the programme as possible
  • Ensuring appropriate business ownership of the change programme  
  • Creating integrated project teams to breakdown end User resistance to change.